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China discovers its soft side

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May 2006

Firms are adapting to life in the global commercial market by tending to their deficiencies in management and communication. Corporate training is in vogue

China's services sector is growing at a rate of 9% percent a year - and so is the need for employees with "soft" skills such as management and communication. But the country's educational system and existing corporate training programs tend to fall short by simply focusing on the "hard" technical skills.

The soft-skills gap is further exacerbated by high employee turnover (up to 20% in major cities) and a skills shortage in key senior management areas. ...

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